Privacy Policy

Last updated: January 1, 2024

1. Information We Collect

At Shubinakmart, we are committed to protecting your privacy. We collect information that you provide directly to us when you place an order, create an account, subscribe to our newsletter, or contact us for support.

The types of information we may collect include:

• Personal Information: Name, email address, phone number, shipping and billing address
• Payment Information: Payment method details (processed securely through JazzCash or EasyPaisa)
• Account Information: Username, password, and order history
• Communication Data: Messages you send to us through our contact forms or email

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send you order confirmations and shipping updates
• Verify your email address for secure transactions
• Provide customer support and respond to your inquiries
• Send promotional communications (with your consent)
• Improve our website and product offerings
• Detect and prevent fraud or unauthorized transactions

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: JazzCash and EasyPaisa for secure payment processing
• Shipping Partners: Courier services to deliver your orders
• Email Service Providers: To send verification codes and order notifications
• Legal Requirements: When required by law or to protect our legal rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for all data transmissions
• Secure email verification before payment processing
• Regular security assessments of our systems
• Limited access to personal data on a need-to-know basis

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for website functionality (cart, session)
• Analytics Cookies: To understand how visitors interact with our site
• Marketing Cookies: To deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw consent for data processing

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for a minimum of 3 years for tax and legal purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: hello@dsanddurga.pk
• Phone: +92 300 1234567
• Address: Karachi, Pakistan