Return & Refund Policy

Last updated: January 1, 2024

1. Our Return Policy

We want you to be completely satisfied with your purchase from Shubinakmart. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

2. Eligible Items for Return

• Perfumes and fragrances in sealed, unopened condition
• Candles with original cellophane wrapping intact
• Gift sets that are unopened and in original packaging
• Body care products that are sealed and unused
• Items received damaged or defective (see Section 5)

3. Non-Returnable Items

• Opened or used perfume bottles
• Customizable sample sets
• Items purchased during final sale or clearance events
• Gift cards or promotional items
• Items returned after the 14-day return window

4. How to Initiate a Return

To start the return process, please follow these steps:

• Contact our customer service team at hello@dsanddurga.pk within 14 days of receiving your order
• Include your order number, the item(s) you wish to return, and the reason for return
• Our team will review your request and provide a return authorization within 48 hours
• Ship the item(s) back to our warehouse using a trackable shipping method
• Return shipping costs are the responsibility of the customer unless the item is defective

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographic evidence. We will:

• Arrange a free return pickup at no cost to you
• Process a full refund or send a replacement, based on your preference
• Resolve the issue within 5-7 business days of receiving the returned item

6. Refund Process

Once we receive and inspect your returned item:

• We will notify you by email of the approval or rejection of your refund
• If approved, refunds will be processed to the original payment method (JazzCash or EasyPaisa)
• Refunds are typically processed within 5-10 business days
• Shipping charges are non-refundable unless the return is due to our error

7. Exchange Policy

We currently do not offer direct exchanges. If you would like a different item or variant, please return the original item for a refund and place a new order for the desired product.

8. Late or Missing Refunds

If you haven't received your refund:

• Check your JazzCash or EasyPaisa account for the refund
• Contact your payment provider as processing times may vary
• If the issue persists, contact us at hello@dsanddurga.pk with your order details

9. Cancellation Policy

You may cancel your order within 2 hours of placing it, provided it has not yet been shipped. To cancel, please email us immediately at hello@dsanddurga.pk with your order number. Once an order has been shipped, it cannot be cancelled and must go through the return process.

10. Contact Us

For any return or refund inquiries, please contact us:

• Email: hello@dsanddurga.pk
• Phone: +92 300 1234567
• Response time: Within 24-48 hours